1 Introduction
This Privacy Policy explains how m jilivs ("we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "your") who access and use the m jilivs platform at mjilivs.com, including its associated mobile interfaces, gaming services, and support channels.
m jilivs operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). We are committed to handling your personal data responsibly, transparently, and in accordance with applicable law.
By registering an account or using the m jilivs platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described here. If you do not agree, please do not create an account or continue using the platform.
Quick note: This policy covers all Filipino players using m jilivs. If you have questions about your data at any point, our privacy team is reachable at support@mjilivs.com.
2 Data Controller
m jilivs is the data controller responsible for the personal information collected through the platform. As data controller, we determine the purposes and means of processing your personal data and are accountable for its protection in accordance with Philippine data privacy law.
Our designated Data Protection Officer (DPO) can be contacted through our support channel at support@mjilivs.com for any privacy-related concerns, complaints, or data subject requests. We are required to respond to data subject requests within a reasonable timeframe and will do so within five (5) business days of receipt.
3 Personal Data We Collect
Depending on how you use the m jilivs platform, we may collect the following categories of personal data:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number | Registration & KYC verification |
| Contact Data | Email address, mobile number, residential address | Registration & account updates |
| Financial Data | GCash/Maya account reference, bank account details, transaction history | Deposits, withdrawals & payment processing |
| Gaming Activity Data | Bet history, game session data, win/loss records | During platform use |
| Technical Data | IP address, device type, browser, operating system | Automatically on site access |
| Usage Data | Pages visited, session duration, clicks, navigation paths | Automatically via cookies |
| Communications Data | Support chat logs, emails, complaints | When you contact support |
We do not collect sensitive personal information (such as health data, religious beliefs, or political affiliations) unless specifically required by regulatory obligation and with your explicit consent.
4 How We Collect Your Data
m jilivs collects personal data through the following methods:
- Direct collection: Information you provide when registering, updating your account, submitting KYC documents, making deposits or withdrawals, or contacting our support team.
- Automated collection: Technical and usage data collected automatically when you access the platform via cookies, log files, and analytics tools.
- Third-party sources: Identity verification providers, payment processors, and fraud prevention services may supply additional data to confirm your identity or flag suspicious activity.
- Regulatory sources: Gaming regulators or law enforcement may provide data relevant to compliance obligations in limited circumstances.
5 How We Use Your Personal Data
m jilivs uses the personal data we collect for specific, legitimate purposes only. Here is a clear breakdown of what we do with your information:
- Account management: Creating, maintaining, and securing your m jilivs account, including identity verification and age checks.
- Transaction processing: Processing deposits and withdrawals in Philippine Peso via your chosen payment method, and maintaining accurate financial records.
- Platform delivery: Providing access to games, sports betting markets, and all features of the m jilivs platform.
- Fraud prevention: Detecting and investigating suspicious activity, duplicate accounts, money laundering, and other prohibited conduct.
- Regulatory compliance: Meeting our obligations under Philippine gaming licencing, anti-money laundering (AML) law, and the Data Privacy Act.
- Customer support: Responding to your queries, complaints, and account requests efficiently and accurately.
- Responsible gaming: Monitoring gaming patterns to identify problem gambling behaviour and administer responsible gaming tools when needed.
- Platform improvement: Analysing usage data to improve the performance, design, and content of the m jilivs platform.
- Marketing communications: Sending you relevant promotions and offers — only with your consent, and with the option to opt out at any time.
6 Legal Basis for Processing
Under the Philippine Data Privacy Act, m jilivs processes your personal data based on the following lawful grounds:
- Consent: Where you have given us specific permission to process your data, such as for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.
- Contractual necessity: Processing required to fulfil our obligations to you under the Terms and Conditions, including account creation, payment processing, and service delivery.
- Legal obligation: Processing required to comply with applicable Philippine laws, including gaming regulations, AML obligations, and tax reporting requirements.
- Legitimate interests: Processing necessary for fraud prevention, platform security, and the safe operation of the m jilivs platform, where these interests do not override your rights and freedoms.
8 Data Retention
m jilivs retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
- Account data: Retained for the duration of your account plus a minimum of five (5) years after closure, as required by AML regulations and gaming licence conditions.
- Transaction records: Financial transaction data is retained for a minimum of five (5) years in compliance with anti-money laundering law.
- KYC documents: Identity verification records are retained for the period required by applicable law, typically five (5) years post-account closure.
- Support communications: Customer support records are retained for three (3) years for quality assurance and dispute resolution purposes.
- Gaming activity data: Bet history and game session data is retained for five (5) years to support regulatory reporting and responsible gaming monitoring.
- Technical and usage data: Typically retained for twelve (12) months for platform analytics and security purposes.
When data is no longer required and no legal obligation to retain it exists, m jilivs will securely delete or anonymise it so that it can no longer be associated with you as an individual.
9 Security Measures
Protecting your personal data is a core operational priority at m jilivs. We implement the following technical and organisational security measures:
- SSL/TLS encryption: All data transmitted between your device and the m jilivs platform is protected using industry-standard SSL/TLS encryption.
- Secure data storage: Personal data is stored on secure servers with restricted physical and electronic access, protected by firewalls and intrusion detection systems.
- Access controls: Internal access to personal data is granted on a strict need-to-know basis. Staff with access to sensitive data undergo background checks and regular privacy training.
- Two-factor authentication: Account login can be secured with two-factor authentication to protect against unauthorised access.
- Regular security audits: The m jilivs platform undergoes regular security assessments and penetration testing to identify and address vulnerabilities.
- Data breach response: In the event of a data breach that poses a risk to your rights, m jilivs will notify affected players and the National Privacy Commission within 72 hours of discovery, as required by law.
While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role — please keep your m jilivs login credentials confidential and report any suspected unauthorised access to our support team immediately.
10 Cookies & Tracking Technologies
m jilivs uses cookies and similar tracking technologies to operate the platform, improve user experience, and analyse how the site is used. Here is a summary of the cookies we use:
- Essential cookies: Required for the platform to function — these include session management, security tokens, and login state. These cannot be disabled without affecting your ability to use the site.
- Functional cookies: Remember your preferences such as language settings, preferred payment method display, and recently viewed games.
- Analytics cookies: Collect anonymised data about how players use the platform to help us improve performance, identify popular features, and fix issues.
- Marketing cookies: Used only where you have consented, to help us show you relevant promotions within the m jilivs platform. We do not use third-party advertising cookies that track you across other websites.
You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to log in and use the platform normally. Detailed cookie settings are available in our Cookie Preferences panel accessible from the footer of the platform.
11 Your Data Subject Rights
Under the Philippine Data Privacy Act, you have the following rights with respect to your personal data held by m jilivs. To exercise any of these rights, please contact us at support@mjilivs.com with your account details and the specific request.
Right to Access
Request a copy of the personal data we hold about you and information about how it is being used.
Right to Rectification
Ask us to correct inaccurate or incomplete personal data held about you in your account.
Right to Erasure
Request deletion of your personal data where there is no longer a legal basis for retaining it.
Right to Object
Object to the processing of your personal data for direct marketing purposes at any time.
Right to Portability
Receive your personal data in a structured, machine-readable format that can be transferred to another service.
Right to Withdraw Consent
Withdraw consent for processing based on consent at any time, without affecting prior lawful processing.
How to submit a request: Email support@mjilivs.com with the subject line "Data Privacy Request" and include your registered account email and a description of your request. We will respond within five (5) business days.
12 Minors
m jilivs is strictly an adults-only platform. Access is restricted to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21.
If you are a parent or guardian and believe that a minor has registered an account or provided personal data to m jilivs, please contact us immediately at support@mjilivs.com. We will investigate and, if confirmed, close the account and delete all associated personal data promptly.
13 International Data Transfers
Some of the third-party service providers used by m jilivs — such as game software providers and certain cloud infrastructure partners — may process personal data outside the Philippines. Where this occurs, m jilivs ensures that appropriate safeguards are in place, including:
- Contractual data processing agreements that require recipients to maintain data protection standards equivalent to those required under Philippine law.
- Transfers only to jurisdictions or recipients that provide adequate levels of data protection as recognised by the National Privacy Commission.
- Regular review of third-party data processing arrangements to ensure ongoing compliance.
Your data will never be transferred internationally for the purpose of evading Philippine data privacy law. All international transfers are strictly incidental to the legitimate operation of the m jilivs platform.
14 Changes to This Privacy Policy
m jilivs may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email or a prominent in-platform notice at least seven (7) days before the changes take effect.
The effective date of the most recent version is displayed at the top of this policy. Your continued use of the m jilivs platform after the effective date of any update constitutes your acceptance of the revised policy. We encourage you to review this policy periodically to stay informed about how we protect your personal data.
15 Contact Us & Complaints
If you have any questions, concerns, or requests relating to this Privacy Policy or the way m jilivs processes your personal data, please contact our Data Protection Officer:
- Email: support@mjilivs.com (Subject: "Data Privacy Request")
- Response time: Within five (5) business days
- Available: 24 hours a day, seven days a week for initial contact
If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC). Details of the NPC's complaint procedure are available on the NPC's official government website.
This Privacy Policy was last updated in June 2025. m jilivs thanks you for trusting us with your personal information and remains committed to protecting it at every stage of your experience on the platform.